| Shipping and Upon Receipt |
 |
| Conditions |
| |
Pera will not be held responsible for product-quality complaints received after 7 days of the scheduled delivery date. Packages are shipped via UPS Ground, 2-Day Air or Next-Day Air services and will be left at the designated recipient address without requiring a signature. All meat products are highly perishable. In the case of a gift, it is the purchaser's responsibility to notify gift recipients of the impending delivery of perishable goods. Pera and its assigned shipping carriers will not be responsible for orders left unattended that are delivered to the customer-specified recipient address on the customer-requested delivery date.
Shipments to most destinations within the following states have a 2 day or less transit time using UPS Ground: CT, DC, DE, GA, IL, IN, KY, MA, MD, ME, MI, NC, NH, NJ, NY, OH, PA, RI, SC, TN, VA, VT, WV. For all other destination states please select the 2-Day Air or Next-Day Air options or visit www.ups.com for more detailed transit time information. |
| How are the products packed and shipped? |
| |
Our products are vacuum-packed and frozen, and shipped in styrofoam containers with gel ice packs, enabling them to withstand up to 48 hours of unrefrigerated transit time. |
| How long will the meat last in my freezer? |
| |
Kept in its packaging and in the freezer, your meat should last up to 3 months. Remember to date your package prior to placing it in the freezer. |
| How long will the meat last in my fridge? |
| |
We recommend placing the meat in your fridge only to allow it to thaw in preparation for your intended cooking of the meat within 24 hours of placing it in the fridge. |
| How should I store leftovers? |
| |
Leftover cooked meat may be refrigerated for up to 2 days. We do not advise the storage of defrosted uncooked leftover meats. |
| How should I thaw (defrost) the meat? |
| |
We recommend all meat to be at or slightly below room temperature before cooking. Place the frozen package on the lower rack of your refrigerator 12 hours prior to intended cooking time. Check on defrosting process 2 hours prior to intended cooking time and leave on kitchen counter at room temperature if defrosting progress is slow. We do not recommend defrosting meat in a microwave oven given the typically uneven results. If you need to defrost your meats in an expedited manner, submerge into warm water inside their original packaging. |
| My package has been delayed. Will the meat be safe to eat? |
| |
Our products are packed to withstand up to 48 hours of unrefrigerated transit time. In the case your package arrives outside of the 48 hour timeframe, please check each pack and decide as follows: If the pack is still frozen, place in your freezer or refrigerator depending on your intended time of cooking. If the pack is not frozen but still cool to the touch, place it in the refrigerator and cook within 24 hours. If the pack is no longer cool to the touch, please contact us at 212-878-6301. |
| Should I place my meats in the freezer upon receipt? |
| |
Unless you intend to consume the meat within 24 hours of receipt, place the packages in the freezer and following the thawing instructions below prior to your intended time of cooking. If you intend to consume the meat within 24 hours, place in the refrigerator to allow it to slowly thaw until time of cooking. |
| How much is my shipping? |
| |
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. |
Return
to Help Index